Other Trainings
Training Synopsis
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving personal and team objectives.
Introduction
Learning Objective
Duration
Methodology
Target Participants
Course Outline
Training Certificate
Why Us?
Introduction
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving personal and team objectives.
Learning Objective
By the end of the training, participants would be able to:
- Review & understand the importance of effective communication skills at work
- Equip participants with communication skills to complement their technical and operational competence in handling Internal Customers / Colleagues / Superior
- Understand the impact of body language, tone of voice and emotions on communication
- Build credibility and rapport with Internal Customers / Colleagues / Superior through effective verbal and written communication
- Communicate effectively through applying core communication skills (Listening, Clarifying & Service Language)
- Develop a personal action plan to improve communication skills
Duration
2 days (9.00am to 5.00pm) or duration proposed at quotation.
Methodology
Training session includes classroom lecture, exercises, group work and discussion.
Target Participants
Executives, Engineers, Supervisors, line leader, line workforce.
Course Outline
- What & Why Communication Skills?
- Fundamentals of Effective Communication
- Communication Skills: LISTENING
- Communication Skills: CLARIFYING
- Communication Skills: SERVICE LANGUAGE
- Written Communication
- Non-Verbal Communication
- My Choice! – Experiential Activity
Training Certificate
Certificate of Attendance will be issued to participants who fully participated the training and satisfied the attendance requirements.
Why Engage aNTS / Peplow-Warren?
Peplow-Warren Consultant Team is formed by a group of experienced sector expert, certification auditors, consultants and industry practitioners. They actively involve in international standard and specifications development by acting as active ISO and MOSTI Technical Committee Member. They carry a common mission: they are willing to share their good knowledge with current industry practitioners. Call us today for more detail. We are obliged to work together and grow your business.
Investment
Contact our Customer Care Hotline 012-713 3356 / 011-2128 4750 or email to ntsask@gmail.com / sales@peplow-warren.com for your best solution and offer.