Introduction

There are multiple ways in solving a problem. The most popular is by Root Cause Analysis method which focusing on the Root of the problem. The tools that commonly used are:-

1. Why-why Analysis or 5 Whys
2. PDCA
3. 8D Report
4. 7 QC Tools
5. DMAIC (6 Sigma) and few more tools

Root cause analysis is about digging beneath the surface of a problem. Which are, instead of looking for a singular “root cause,” we shift your problem-solving paradigm to reveal a system of causes.

Unpredicted problems may occur in any team or process. However, problems are just symptoms of deeper issues. Fixing a problem quickly may be a convenient solution, however, it doesn’t protect your work process from recurring mistakes. This is why your team needs to focus on finding the root cause and tackle it properly.

The 5 Whys technique is one of the most effective tools for root cause analysis in the Lean management arsenal. Every team faces roadblocks in its daily work. However, using the 5 Whys will help you find the root cause of any problem and protect the process from recurring mistakes and failures.

The 5 Whys method is part of the Toyota Production System. Developed by Sakichi Toyoda, a Japanese inventor and industrialist, the technique became an integral part of the Lean philosophy.

One of the key factors for successful implementation of the technique is to make an informed decision. This means that the decision-making process should be based on an insightful understanding of what is actually happening on the work floor.

In this course, participants will learn the step in RCA and the methodologies in performing 5 Whys and understand the preparation of 8D report and the different between Correction, Corrective and Preventive Action.

Learning Objective

Duration

Methodology

Training session includes classroom lecture, exercises, group work and discussion.

Target Participants

This program is design to involve all staff and all level of managements. To be effective, attendance of all staff and participation of senior management are important.

Course Outline

Training Certificate

Certificate of Attendance will be issued to participants who fully participated the training and satisfied the attendance requirements.

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